News

21.10

Passenger Transportation JSC consistently develops digital and service solutions aimed at improving the convenience and quality of service for passengers. Today, the company presents the top 5 most popular services used daily by passengers of the national carrier.

1. Online Train Timetable — tablo.railways.kz

The online timetable allows you to track passenger train movements in real time. Passengers can obtain up-to-date information on schedules, train locations, arrival and departure times, and learn about potential delays. This service ensures transparency and efficiency, helping them plan their trips more efficiently.

2. Ticket Sales Website — bilet.railways.kz

The company's official website for purchasing train tickets online. The service is commission-free and available 24/7. Passengers can select a route, class of service, pay for their ticket using a convenient method, and receive an electronic travel document. Using the website eliminates the need to visit ticket offices, saving passengers time.

3. Single Contact Center — 1433

The single toll-free contact center number provides passengers with consultations and prompt answers to all questions related to rail travel. The center's staff will help clarify schedules, baggage regulations, ticket refund procedures, and other service issues.

4. WhatsApp for complaints and suggestions — +7 776 714 5686

To improve service quality and provide direct feedback to passengers, a WhatsApp chat is available. Passengers can submit complaints, suggestions, or feedback. Additionally, QR codes are located on trains; by scanning them, passengers can directly access the WhatsApp chat and leave a message.
This allows us to promptly respond to inquiries and incorporate passenger feedback when improving services.

5. Darmen — a system for monitoring road and weather conditions

The Darmen app helps passengers monitor road and weather conditions. The service allows you to take weather factors and road conditions into account when planning your trip, improving travel safety and comfort.

KZ | RUS | EN

User agreement

The goal set by “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership as its primary objective is to provide its clients with wide and high-quality spectrum of leisure services through ensuring of access to multimedia entertainment portal and additional services hosted at train servers by wireless technology (Wi-Fi) (hereinafter – Services).
All terms and conditions of this Agreement are mandatory both for User and Executive. Prior to using the Services any User is obliged to get familiar with the terms and conditions of this public offer.
Services shall be rendered on the basis of «Rules for Service Using” which impose on users the certain restrictions concerning the actions which may restrict or impinge upon the rights and freedoms of other users.

Rules for Service Using

Defined terms and notations
“Executive” is “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership. Legal address: Office 413, MARDEN Business Center, 14 Beibitshilik Str., Nur-Sultan, 010000, the Republic of Kazakhstan.
“User” is any physical person who had attained the age of eighteen, group of such persons or organization (institution, firm with any form of ownership and so on) which constitutes a legal entity being in need of Services and having technical capability to obtain them.
“User’s technical capability” means the User’s location in the radio coverage area of Wi-Fi access points (supported by device of IEEE 802.11 standard for Wi-Fi) of Executive and using for access to the Services of the User’s adjusted hardware and software (supported by browser of html5, cookie and javascript technologies device). Users shall configure software and set hardware up by themselves.

In using the Services, it is prohibited to:
Restrict the access of other Users or obstruct other Users in using the Services.
Send advertising, information and other materials without consent (or in lack of application) by the mail recipients, as well as to electronic publications and conferences irrelevant on the subject matter.
Perform “fan” (mass) mailing of advertising, information and other materials to other users of Internet unless the recipients give their consent to receive the said materials both to personal e-mail address and via electronic public access publications and conferences not intended for such purposes.
Perform self-willed (unauthorized) penetrations into any process components (units), programs, databases and other constituent elements of the Executive’s network and Internet. Penetration should be understood as any actions, against committing of which, or attempted committing of which, the legal accountability is established in the Republic of Kazakhstan.
Transmit any information or software containing viruses or other harmful components.
Send, transmit, reproduce, provide or otherwise use for commercial purposes the any information, software or other materials, fully or partially obtained by means of the Services (unless expressly permitted by a provider of such information, software or other products).
Executive is not obliged to track the content of information circulated via the Services. However, the User assumes the condition the Executive shall be entitled to trace, from time to time, the information which passes through the Services and disclose any information should it be necessary according to the law, requirements of authorized state institutions, or for normal functioning of the Services, or for protection of the Executive and other Users, as well as any third persons whose rights and interests were, or might be, infringed.
Executive may terminate the User’s access to the Service without preliminary warning if the User appears to be involved in the actions which are, as the Executive reasonably believes, violating the rules and standards set forth in this Agreement.
Parties shall bear responsibility for failure to perform or improper performance of their obligations according to applicable legislation of the Republic of Kazakhstan.
Users confirm that they agree with these Rules for Services using by clicking the “I accept the terms” key placed under the text of these Rules for Services using.
Service rendering commencement is determined from:
the moment of first connection to portal access;
from the moment of first connection to video view;
and is effective through entire time under the rate plan.
By accepting this Agreement term the Users give their consent to receive from the Executive any information and advertising messages to specified e-mail address, and to telephone number by SMS as well.

“Engineering Company “КАZTECHNOLOGY” LLP, 2019

I accept

KZ | RUS | | EN

User agreement

The goal set by “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership as its primary objective is to provide its clients with wide and high-quality spectrum of leisure services through ensuring of access to multimedia entertainment portal and additional services hosted at train servers by wireless technology (Wi-Fi) (hereinafter – Services).
All terms and conditions of this Agreement are mandatory both for User and Executive. Prior to using the Services any User is obliged to get familiar with the terms and conditions of this public offer.
Services shall be rendered on the basis of «Rules for Service Using” which impose on users the certain restrictions concerning the actions which may restrict or impinge upon the rights and freedoms of other users.

Rules for Service Using

Defined terms and notations
“Executive” is “Engineering Company “КАZTECHNOLOGY” Limited Liability Partnership. Legal address: Office 413, MARDEN Business Center, 14 Beibitshilik Str., Nur-Sultan, 010000, the Republic of Kazakhstan.
“User” is any physical person who had attained the age of eighteen, group of such persons or organization (institution, firm with any form of ownership and so on) which constitutes a legal entity being in need of Services and having technical capability to obtain them.
“User’s technical capability” means the User’s location in the radio coverage area of Wi-Fi access points (supported by device of IEEE 802.11 standard for Wi-Fi) of Executive and using for access to the Services of the User’s adjusted hardware and software (supported by browser of html5, cookie and javascript technologies device). Users shall configure software and set hardware up by themselves.

In using the Services, it is prohibited to:
Restrict the access of other Users or obstruct other Users in using the Services.
Send advertising, information and other materials without consent (or in lack of application) by the mail recipients, as well as to electronic publications and conferences irrelevant on the subject matter.
Perform “fan” (mass) mailing of advertising, information and other materials to other users of Internet unless the recipients give their consent to receive the said materials both to personal e-mail address and via electronic public access publications and conferences not intended for such purposes.
Perform self-willed (unauthorized) penetrations into any process components (units), programs, databases and other constituent elements of the Executive’s network and Internet. Penetration should be understood as any actions, against committing of which, or attempted committing of which, the legal accountability is established in the Republic of Kazakhstan.
Transmit any information or software containing viruses or other harmful components.
Send, transmit, reproduce, provide or otherwise use for commercial purposes the any information, software or other materials, fully or partially obtained by means of the Services (unless expressly permitted by a provider of such information, software or other products).
Executive is not obliged to track the content of information circulated via the Services. However, the User assumes the condition the Executive shall be entitled to trace, from time to time, the information which passes through the Services and disclose any information should it be necessary according to the law, requirements of authorized state institutions, or for normal functioning of the Services, or for protection of the Executive and other Users, as well as any third persons whose rights and interests were, or might be, infringed.
Executive may terminate the User’s access to the Service without preliminary warning if the User appears to be involved in the actions which are, as the Executive reasonably believes, violating the rules and standards set forth in this Agreement.
Parties shall bear responsibility for failure to perform or improper performance of their obligations according to applicable legislation of the Republic of Kazakhstan.
Users confirm that they agree with these Rules for Services using by clicking the “I accept the terms” key placed under the text of these Rules for Services using.
Service rendering commencement is determined from:
the moment of first connection to portal access;
from the moment of first connection to video view;
and is effective through entire time under the rate plan.
By accepting this Agreement term the Users give their consent to receive from the Executive any information and advertising messages to specified e-mail address, and to telephone number by SMS as well.

“Engineering Company “КАZTECHNOLOGY” LLP, 2019